PubWeb FAQ
How does ‘My Books’ work?
Each product record on the Nielsen Book Bibliographic database contains fields holding publisher
and imprint information and another which indicates the main
What
if I can’t find a title when I search by ISBN?
If you cannot retrieve the record you expected
to view, please click the ‘add record’ button at the bottom of the search page
and search for the ISBN.
You will be advised either:
‘Your book has been found... Show book
details’. Click the button and the book details will display the "I want
to edit this record" button.
Or ‘Your book has not been found... Add this
book’. Click the button and complete the new record template provided.
How long will my data take to appear?
Data changes you submit are applied to the
central Nielsen BookData Editorial database by our
editorial department and these changes would then be reflected in the next
available data products we supply to external website customers, our range of
CD-ROMs and online services, and PubWeb itself.
Changes made by Subscribing Publishers will normally
be applied to the Editorial database within 24 hours and available to view on PubWeb again within 3 working days.
Changes made by Non-subscribing publishers
may take up to 2 weeks to be applied to the database.
How do I upload jacket images?
From the title display screen click the ‘Add
Jacket’ button or go to the edit page of that book, and click the ‘Add Jacket’ button.
Follow the instructions displayed. It is also possible to include the Jacket
Image when submitting a new title through the edit page. Images are normally
processed within 3 working days. Please contact us if your new image has failed
to appear after 7 working days.
What format should I send them in?
jpg. format is preferred since most of our customers use
this format. Full instructions appear on the jacket upload page of PubWeb.
How can I send Price & Availability
data through PubWeb?
By clicking the link on the edit record or
core data notes screen you can e-mail us this information, but it cannot currently
go directly through the site. This is for two reasons. Price information sent
online may conflict with current daily price feeds we receive from other
sources (eg. your distributor) and needs to be
checked. We also need to validate ownership of a title before its availability
can be changed. This is necessary because, for example, a publisher may sell a
part of a list to another publisher. The first publisher then might log on to PubWeb to mark them all "Out of Print" simply
because they are not part of his list anymore. Be assured that P&A e-mails
that arrive from PubWeb users get priority.
Before I joined Pubweb
I sent some data in by post/e-mail/new title form and these ISBNs are not
showing, should I send them again using Pubweb?
Your data will still be working its way
through our system. It may take up to 6 weeks for initial records to be added
to the database if you are not a subscribing publisher. Initial Subscriber record(s)
are always added within 2 weeks and normally within 1 week.
I have never sent you jackets before and I
have many to send; must I send each one individually?
No, you can send us the images on a disk, CD
or email. Please ensure that all files are named with the book’s ISBN followed
by the file extension, eg 9780123456789.jpg
Please contact our image co-ordinator for
assistance or advice. Email: images.book@nielsen.com
Publisher Subscription
To subscribe to Nielsen BookData’s
service for publishers, please contact our Publisher Subscriptions Department:
Email: publisher.services.book@nielsen.com